FAQs – Her Stories

Frequently Asked Questions

Questions? We have you covered.

Delivery: We ship fast from our facility in Brisbane, Australia.
Metro Areas: 2-5 business days
Regional Areas: 5-10 business days
International: 5-12 business days

Standard Tracked Shipping $9
FREE shipping for all orders above $99
Express shipping $20
International Tracked Shipping $15
All orders are dispatched on the same day if placed before 1pm, otherwise it will be dispatched the following day.
During peak periods, please allow an extra 2-3 days for dispatch.

Please note the team does not work weekends and public holidays.
Standard Tracked Shipping $9
FREE shipping for all orders above $99
Express shipping $20
International Tracked Shipping $15

Sadly, sometimes Her Stories isn't for everyone and we understand.
Please read through or refund policy carefully before making a purchase. Due to health and safety reasons, perishable goods cannot be returned.

*Please note we do not offer refunds on shipping costs and post-purchase offers

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Yes, we do accept Afterpay, Klarna, and Zip. We also accept Shop and other payment methods.

If you have an issue or a question about your order, please email support@herstories.co
We will ensure to get back to you within 24 hours. Please note we are closed over weekends and public holidays.
Please email support@herstories.co and we will do our absolute best to carry out your request.
If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it.
We cannot guarantee a change of order after the order is placed so please select your items carefully.